Telecom operations product design
G-Network
A six-month product-design engagement that aligned G-Network’s internal telecom operations tools around a shared system and clearer workflows.
- Role
- Product Designer
- Scope
- Design system, internal tools, mobile application, and support chat
- Timeline
- Six months · launched February 2025
Context
G-Network operates several connected products for customer management, installation orders, finance, support, and reporting. The tools served different teams, but their patterns and workflows had evolved separately.
Design challenge
The work required a shared product language that could support information-heavy telecom operations without flattening the needs of each team or workflow.
What I designed
- A reusable design system for typography, spacing, components, states, and responsive behavior.
- Operational workflows for customer registration, installation scheduling, finance, support, reporting, and settings.
- Mobile patterns and a support-chat experience that kept customer context close to active conversations.
Outcome
The engagement launched in February 2025 with a shared foundation for G-Force, mobile, and support-chat experiences. It established reusable patterns for future modules while making the ecosystem easier for teams to navigate.